Refund policy

At Virelilo, we want every customer to be satisfied with their purchase. If you are not completely satisfied with your order, we offer returns under the conditions below.

Returns

Customers may request a return within 30 days of receiving their order.

To be eligible for a return:

  • The item must be unused and in its original condition.
  • The item must include all original packaging and accessories.
  • Proof of purchase must be provided.

To start a return, contact us at support.virelilo@gmail.com with your order number and reason for the return.

Non-Returnable Items

The following items cannot be returned:

  • Items that show signs of wear, damage, or misuse.
  • Personalized or customized products.
  • Items returned without prior approval.

Refunds

Once your return is received and inspected, we will notify you of the refund approval or rejection.

Approved refunds will be issued to your original payment method within 5–10 business days.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photos of the item and packaging.